This is a frequent comment on Training Capability’s “Business Skills for Health Professionals” post course happy sheets.
Ever since my early days of teaching business skills to the long-term unemployed to last week’s classes, I noted gaps in skills and knowledge which can make the working day just a little bit more challenging, annoying, frustrating, and tiring.
There seems to be more compliance training than ever, more leadership courses than you can poke a self-awareness stick at. However, regardless of the profession, the management level, age or experience there are basic skills that often seem to be missing from training schedules.
I will always believe the best learning environment is face-to-face and the most successful change is made through cohorts learning and transforming together. (Sending one staff member on a course rarely achieves desired changes in behaviour – and it’s not cost effective.) While taking groups off-line can be difficult – it’s very much worthwhile.
The learner’s interest level, experience, relevance of content and the delivery style of the trainer will impact how much they remember. Good facilitation uses engaging and relevant content to both entertain and maximise retention.
Learning can be reinforced with additional, on demand, material supporting the face-to-face experience. The good news is that YouTube, and similar hosting sites, can provide employees with the ‘how to’ material for those moments when finding a solution to their problem is front of mind.