Do you need fraud awareness and internal controls training for your health service employees?
Queensland Audit Office summarises this perfectly when it states “Fraud in public sector agencies can cause significant financial and reputational damage, affect employee morale and undermine the public’s confidence in the delivery of public services. This is why legislation requires accountable officers within public sector agencies (e.g. chief executives) to ensure they have an efficient and effective system to manage the agency’s resources appropriately, and to establish an effective fraud control framework.
Preventing fraud is the most efficient and effective approach to fraud control, and should be the focus for an agency when developing its fraud control framework. Once fraud occurs, damage has already been done to the agency. Even if all fraud losses and related costs can be recovered, the agency’s reputation may be damaged, staff morale may suffer and the government and public may lose confidence in the agency” (Source – Qld Audit Office Fraud Risk Management 2012.)
Training Capability has developed a half-day interactive fraud awareness program which can be customised as required to meet the specific fraud risks unique to the hospital and health sector.
Traditionally fraud training is dull and doesn’t hit the mark when it is delivered as Code of Conduct training. Good staff don’t require Code of Conduct training as they are unlikely to deliberately defraud your organisation. What good staff (and your organisation) will benefit from is training in is how to identify fraud in the workplace.
Unlike many trainers who deliver a dull lecture, Training Capability has sourced a variety of news clips of actual healthcare industry frauds. This story telling approach engages participants providing an opportunity reverse engineer health industry frauds and exposes the internal controls were broken and, more importantly, how they could prevent this happening in their own workplace.
You will see an immediate return on investment with staff leaving the workshop with not only knowledge – but with practical tips to prevent fraud potentially saving 5%* of your expenditure budget.
• Understanding the motivation and rationalisation behind frauds
• Strategies for preventing, detecting and deterring fraud
• Fallout from fraudulent behaviour
• Profile of a typical fraudster
• Setting the tone to deter fraud
• Type of fraudsters – opportunistic and methodical
• Identifying fraudulent behavioural red flags
• What steps to take when potential fraud is identified
• Understanding the purpose of key internal controls for:
– Petty cash
– Corporate credit cards
– False invoicing
– Timesheet fraud, ghost employees
– Travel and allowance fraud
– Drug and Medical Supplies fraud
– Favouritism to suppliers (gifts)
– Recruitment fraud – reference checking
Training Capability delivers a unique workshop where health professionals identify a range of fraud risks in your hospital. Our aim is to highlight these risks and show where approximately 5% of their budget could be saved and reinvested into healthcare. Your hospitals fraud risks – identified by your staff – are collated for inclusion on the risk register to ensure your hospital has an up to date and effective fraud control framework.
Since 2012, this course has a proven return on investment for hospital and health services. Research by the Association of Certified Fraud Examiners indicates that organisations lose an average 5% of their budget to fraud each year. This course is an essential foundation to ensure your teams are aware of the risks and how they can take immediate action to prevent unwanted financial loss.
Fraud in the News
The high-profile frauds dominate media coverage and may capture our attention for a moment but the most significant amount of loss to organisations is subtler. Funds are most often lost through timesheet and allowance fraud and other internal frauds such as stealing inventory and drug misuse.
Fraud Awareness training empowers and skills managers and staff to take ownership of their cost centre and implement a zero tolerance for fraud. Every dollar saved from fraud is a dollar that can be redirected to your core business.
Your employees are the eyes and ears of your organisation and well informed and committed employees will be the strongest defence in deterring and detecting fraudulent activities. Without specific fraud awareness training your employees are likely to miss the early warning sides of fraud which can lead to catastrophic effects for your organisation.
Our Fraud Awareness workshop can be delivered at your workplace throughout Australia or the World to ensure minimal travel time and expense for your staff.
John Allen is one of the world’s leading experts in fraud awareness in the healthcare sector. Understanding this micro-niche became a passion after personally witnessing a large workplace fraud where Joel Barlow (aka Tahitian Prince) cheated a health department of $16.6 million. The resulting political fallout, impact on staff morale and the health departments reputation impacted John personally and professionally.
From this experience John tells the story of the human failings and systematic weaknesses that allowed this fraud to be perpetuated for many years without being noticed. John’s personal story is engaging and delivered with the energy of a keynote speech.
John delivers real culture change in your organisation through this healthcare fraud awareness training. Many health professionals are shocked at how naïve and innocent they feel at the end of the presentation through being so unaware of the multitude of frauds in healthcare. This tailor-made presentation gives health professionals the insight and confidence to identify fraud and tighten up internal controls leading to savings in their hospital.
John has over 20 years of healthcare experience is a CPA and an associate member of the Certified Fraud Examiners since 2012.
*Certified Fraud Examiners 2018 Global study on occupational fraud and abuse.